Data Privacy

vd8 Privacy Policy — Your Data Is Safe With Us

Vd8 is committed to protecting the privacy of users in Bangladesh. Please read this page carefully — it provides a complete description of how your personal information is collected, used, and stored.

Last updated: January 2025

What Information We Collect and Why

What Information Is Collected

When registering for a vd8 account, your name, mobile number, email address, and date of birth are collected. National ID or other government-issued document details may also be requested for identity verification purposes. Payment-related information such as mobile banking numbers is collected to facilitate deposits and withdrawals. Additionally, your device type, browser, IP address, and platform usage patterns are automatically logged. This information is used to improve your experience and ensure a safe environment.

How Your Information Is Used

The information we collect is primarily used for account management, transaction processing, and providing customer support. By analyzing your usage patterns, we continuously improve the quality and security of the platform. Where applicable, information may be used to comply with government laws or regulatory authority directives. If you consent to receiving special offers or updates, your contact information will also be used to send notifications. However, you retain the right to opt out of marketing communications at any time.

How We Protect Your Data

Vd8 uses industry-standard encryption technology to keep all your personal and financial information secure. Our servers and databases undergo regular security audits to prevent any vulnerabilities from arising. Two-factor authentication is provided to prevent unauthorized access to your account. If suspicious activity is detected, immediate precautionary measures are taken and you are notified. Our team is vigilant around the clock regarding data security and is prepared to address new threats.

Sharing Information with Third Parties

Your personal information is never sold to any third party and is not shared for advertising purposes. However, limited necessary information may be exchanged with trusted payment gateway partners for payment processing. Information may be provided to designated authorities in cases of legal obligation or government directives. Whenever information is shared with any partner or service provider, their compliance with a confidentiality agreement is ensured. The security and privacy of your data is our highest priority.

Your Rights & Controls

You can view and update the information stored in your account at any time. Requests to correct inaccurate or outdated information can be sent to our support team. If you decide to close your account, you may also request deletion of your data, though some information may be required to be retained for a specified period due to legal and regulatory requirements. If you object to marketing communications, you can opt out at any time. Contact us directly for any complaints or questions regarding your data.

Cookies & Tracking Technologies

Vd8 uses cookies necessary for the website and app to function properly. These cookies are used to maintain login sessions, remember language preferences, and ensure security. Statistical cookies may also be used for performance analysis, operating on a completely anonymous basis. You can control or delete cookies through your browser settings, though some features may not work correctly as a result. Third-party advertising cookies are not used on our platform.

Privacy FAQ

No, vd8 never sells your personal information to third parties. Although limited information may be exchanged with trusted partners for necessary purposes such as payment processing, this is governed by strict agreements. Your consent will always be obtained before your information is used or shared for commercial purposes. Data protection is at the core of our business values.

When an account closure is requested, we initiate the data deletion process in compliance with applicable legal and regulatory obligations. However, records of financial transactions may be required to be retained for a specified period. To request data deletion, contact our support team and you will receive confirmation once the process is complete. To learn more FAQ Page see.

For active accounts, necessary information is retained for the entire duration of account management. Even after an account is closed, records of financial transactions must be kept for a specified period in accordance with applicable laws in Bangladesh. Security logs and system records are generally retained for a short period and are automatically deleted. Contact our support team for more details on retention periods.

Have more questions? We're here to help

If you have any questions or concerns about your data privacy, contact our support team directly. vd8 is committed to ensuring a transparent, trustworthy, and secure experience at all times. Many common questions are also answered on our FAQ page.

English বাংলা